Choosing An Auto Body Shop
You should choose a body shop that
provides a complete written estimate, follows a structured repair process for
every vehicle and features trained, certified repair experts. A national
affiliation usually reflects higher quality repair standards, as does a
nationwide warranty. Look for a body shop around Maryville, Edwardsville, Troy,
Glen Carbon and Highland, Illinois that uses the highest-quality parts and
products to restore your vehicle, who will keep you informed throughout the
repair process, provides excellent customer service, delivers your vehicle on
time, and conducts a thorough inspection of all repairs before putting you back
on the road.Auto Body Repair Process
The repair process begins with you bringing your vehicle in for an estimate
with a trained estimator. If you choose that shop, they will work with your
insurance agent to process the repair claim. A quality shop will conduct a
thorough disassembly of all damaged areas of the vehicle to determine any
structural or mechanical damage. They will order the needed parts for your
vehicle and then complete the repair. Once the repair is complete, they will
conduct a detailed inspection of the interior and exterior of your vehicle to
ensure a quality repair.The Estimate
Your estimate should include a thorough inspection of the work to be done on your vehicle, a description of the repair parts to be used, what items your insurance will and will not cover and the expected amount of the repair. One of the reasons estimates may differ from another shop is thoroughness of the appraisal process. Some estimates may leave necessary repairs out of the initial estimate, causing the amount to be different from another facility. At Kurt's CARSTAR Collision Center we are thorough to identify the steps necessary for a quality and safe repair for your vehicle.Ensure A Quality Repair
A quality repair begins with a comprehensive inspection to fully assess the damage and repairs needed to the vehicle. A structured repair process should be used to ensure the repair meets the vehicle manufacturer’s standards. A thorough repair should be performed by experts with I-CAR and ASA certifications, and training in the latest vehicle materials and technology and uses the highest quality parts and products should be used to restore your vehicle to pre-accident condition. Before the vehicle is returned to you, a thorough interior and exterior inspection, a test drive and a complete detail should be completed to ensure the repair meets your standards.Warranty Information
Read the fine print to understand if their warranty is available nationwide and how long your vehicle will be covered. If your vehicle is still under a manufacturer’s warranty, it doesn’t mean it has to be repaired at a dealership. Most dealerships do not have their own collision repair facility and outsource their vehicles for repairs. Your vehicle's warranty is with your vehicle's manufacturer, not with the dealership. When choosing a collision repair facility, look for a body shop that offers a nationwide warranty that will be honored at any of their locations.Kurt's CARSTAR Collision Center in Maryville, Illinois deal with auto body accidents every day, so we'll walk you through the entire repair process. We welcome your questions or concerns and want you to fully understand this process.
Customer satisfaction is our number one priority as we consistently lead the industry in customer satisfaction ratings. Our independently-audited customer satisfaction rating is more than 97%, which puts us in the Top 1% in the nation for customer satisfaction for auto body shops. And we work for you with your insurance company.
